Welcome to Playhead Inc., dba Playhead (“Playhead,” “we,” “us,” or “our”). Within this Cookie Policy, incorporated by reference into our Privacy Policy, we offer transparency about how we collect and use cookies and other tracking technologies when you visit or otherwise use https://playhead.fm/ (the “Site”) or any of our other related Services that are governed by our Privacy Policy. The term “cookie” is used in this Cookie Policy to broadly include multiple types of tracking technologies (including those used in emails), which may be stored on, or otherwise access information from, your device.
We may update this Cookie Policy occasionally, so we encourage you to periodically review it for any changes since your last visit for additional information. If we use a capitalized term here that we don’t define, it has the same meaning as in our Privacy Policy.
1. Definitions
Cookies are small data files and alphanumeric identifiers transferred to your computer, mobile or other device through your web browser when you visit a website. Tracking technologies used include tags and scripts (including software development kits (“SDKs”)) to collect and track information and to improve and analyze our Services. Certain sections of our Site and our emails may contain small electronic files known as web beacons (also referred to as pixel tags and single-pixel gifs) that allow us, for example, to count users who have visited those pages, opened an email, clicked a link, or interacted with content and for other related website statistics such as the popularity of certain sections. Some of these technologies may operate by storing or accessing information on your device (for example, via cookies or local storage), while others may transmit identifiers or event data without storing information on your device.
Depending on their use, cookies may have different durations. Persistent cookies remain on your device for the period specified in the cookie (or until deleted). Each time you visit the website that created that particular cookie, they are activated. Session cookies are designed to collect and store data when you access a website or an app. They are used to store data that is only relevant for providing the service on a one-off basis. Once you close the browser, all session cookies are deleted.
The website owner or a third party may set cookies. Cookies set by the website owner (in this case, Playhead) are “first-party cookies.” Approved parties, other than Playhead, may also set cookies when you interact with our Services. These are referred to as “third-party cookies” which generally allow third-party features or functionality to be provided on or through the Site. The parties that set third-party cookies can recognize your computer or device both when it is used for visits to the Site or to certain other websites that have an established relationship or partnership with the third party (for example, for cross-site analytics and advertising). We do not control third-party cookies or how they may be used, and those third parties may process information they collect as independent controllers under their own privacy notices.
2. Why We Use Cookies
Playhead uses first-party and third-party cookies for several reasons. Like most websites, we use cookies and similar tracking technologies to gather data that helps us analyze traffic patterns, identify popular features, recognize you and your settings and to generally improve your user experience. Pixel tags, web beacons, session logs, SDKs and other technologies may be used to understand how our users interact with our Services and emails (for example, whether an email was opened, whether a link was clicked, and what pages were visited after a click). Cookies and similar technologies may also be used to deliver advertising, measure ad performance, limit how often you see an ad, support attribution, and display content tailored to your interests, including across different websites, apps, and devices (where permitted by law).
Some cookies and similar technologies are categorized as essential and others are generally classified as functional, performance/analytics cookies, or targeting/advertising cookies.
Essential Cookies.
They enable core functionality such as security, network management, and are required for the Site to work technically. These cookies are triggered in response to actions within our Site and are stored when you access our Site and the Services. Specifically, we use essential cookies to: (i) manage our Site and certain content; (ii) record your cookie preferences when made available to us; (iii) identify you as being logged into the Site and authenticate you; (iv) allow you to make use of our functions such as shopping-carts, saved search, cache or similar functions; and (v) ensure platform security by detecting spam and abuse. Our Site cannot function properly without these cookies. You can set your browser to block or alert you about these cookies, but that will cause some parts of the Site not to work, and we cannot guarantee its performance during your visit.
Functional Cookies:
These cookies make it possible for Playhead to make audio and video components work or to remember choices you make when you use the Site, such as remembering your login details or language preference. This allows us to present the Site according to the settings you selected and to avoid you having to re-enter your preferences every time you use the Site. Functional cookies also help us verify your account and collect information about your use of the Services so we may test new features, improve functionality and optimize the Site. If you do not have these cookies, then some or all of features of our Sites may not function properly.
Performance and Analytics Cookies:
These cookies help collect data that allow us to understand how visitors interact with or use our Site. For instance, these cookies track Site pages that visitors go to most often, whether they get error messages, and if they do, from which web pages. We also use these cookies to manage the planning and performance of our marketing tools and test new pages, features or functionality of the Site to see how our users react to them. Some of these cookies may be set using third-party web analytics tools, such as Google Analytics.
Targeting Cookies and Marketing Cookies.
Targeting cookies are designed to gather information from your device to display advertisements to you based on your interests, as well as to measure your engagement with those advertisements on other websites you visit and measure the effectiveness of marketing campaigns (including cross-site advertising). These cookies may be placed by advertising networks or different social media services that we may add to our Site.
Email pixels and marketing tags.
We (and our service providers) may use pixels, tags, or similar technologies in emails to understand whether a message was opened or acted upon and to improve our communications. You can typically control email tracking by disabling automatic image loading in your email client (which may prevent some pixel-based tracking), using text-only email settings where available, and unsubscribing from marketing emails using the unsubscribe link provided in the email.
3. Managing Cookies
Depending on your location and the laws that apply to you, we may request your consent before placing non-essential cookies or using non-essential similar technologies on your computer or device and provide you with options to manage your choices. Where required, we will present a cookie banner or similar interface that allows you to accept all cookies, reject non-essential cookies, or manage your preferences by category. You may withdraw your consent at any time by revisiting the cookie banner controls (if available) or adjusting your settings as described below.
To maximize your experience on our Site, you may accept or consent to the use of all cookies on our Site or decline the use of non-essential cookies. You can also instruct your browser to refuse some or all cookies or to indicate when a cookie is being sent. If you do not accept non-essential cookies, certain features, content, or functionality may be limited, and some parts of our Site may not work as intended.
If you wish to make your choices, you can manage your cookie preferences in different ways, apart from a cookie banner presented to you, depending on your location. For targeting and marketing cookies, you may additionally opt out of having your information used for interest-based advertising by using the Digital Advertising Alliance (“DAA”) tools at https://optout.aboutads.info (U.S.) and https://youradchoices.ca/en/tools (Canada), or the Network Advertising Initiative at https://www.networkadvertising.org/choices/. If located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you may also use the European Interactive Digital Advertising Alliance tool at https://www.youronlinechoices.eu/. Where applicable U.S. state privacy laws provide a right to opt out of certain uses of personal information for targeted advertising and, in some cases, the “sale” or “sharing” of personal information (as those terms are defined by applicable law), you may also exercise those rights through any in-product or Site choices we make available and by contacting us as described in Section 5 below.
Consent, Banner Controls, and Regional Requirements.
EEA/UK/Switzerland (ePrivacy/GDPR).
Where the ePrivacy Directive (as implemented in EU Member States), UK ePrivacy rules, and/or the GDPR apply, we will generally ask for your consent before using non-essential cookies and similar technologies (including advertising and certain analytics technologies). Essential cookies (and similar technologies strictly necessary to provide the Site or a service you request) may be used without consent where permitted by law. If you consent and later change your mind, you can withdraw your consent at any time by using our cookie banner controls (if available) or by deleting cookies and adjusting your browser settings; withdrawal does not affect the lawfulness of processing based on consent before withdrawal.
United States (state privacy laws).
Depending on your state of residence, you may have the right to opt out of (i) targeted advertising, and/or (ii) certain disclosures of personal information that may be considered a “sale” or “sharing” of personal information under applicable law. To the extent we engage in these activities through cookies and similar technologies, you can exercise applicable opt-out rights through any cookie controls we provide, through browser-based controls described below, through applicable industry opt-out mechanisms linked above, and by contacting us at support@playhead.fm.
Your Choices for Third-Party cookies and Third-Party Website cookies.
When using our Site, you may be directed to other websites for such activities as surveys, to make payments and to view content hosted on those sites such as an embedded video or news article. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them through Services we provide.
We do not control third parties’ collection or use of your information to serve interest-based advertising, which is subject to their terms and privacy statements. You may be able to opt out of receiving personalized advertisements from companies that are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising.
Similar Technologies and How to Control Them.
In addition to cookies, we may use similar technologies such as pixels, tags, scripts, and SDKs (including in emails) to provide the Services, understand usage, and support marketing and analytics (where permitted). You can control these technologies in several ways, depending on the context: (i) cookie banner controls (where available) for non-essential technologies on the Site; (ii) browser controls (including clearing cookies/cache and limiting local storage where supported); (iii) email client settings to disable automatic image loading and using unsubscribe links for marketing emails; and (iv) for mobile devices, your device settings may allow you to limit ad tracking or reset advertising identifiers.
4. Changes to the Cookie Policy
We may update this Cookie Policy from time to time. If we make significant changes, we will let you know, but please regularly check this Cookie Policy to make sure you are aware of the most updated version.
5. Contact Information
If you have any questions, comments, or suggestions about our privacy practices, this Cookie Policy, or if you wish to submit a request to manage your cookie preferences, please contact Playhead by email at support@playhead.fm. We will address your concerns and attempt to resolve any issues raised in a timely manner.